Guarantee and Refund Policy
EBlooms Direct guarantees the flowers we deliver. They are selected and graded with pride for “Touch a Life Foundation”. If for any reason you are not satisfied with the product freshness delivered, please notify us immediately to request a possible replacement and/or refund.
Each order is especially packed for you and is shipped directly from our partner farms in Ecuador and Colombia. Therefore there will be times when a 24-hour replacement is not available or possible. Replacement will only be honored if the flowers arrive in poor condition. We require photographs of the damaged flowers for any replacements or refunds to be honored. All images must be received within 48 hours of receipt of the flowers.
Please call 786-749-4338 with any questions or concerns you might have or email us at mfv@eBloomsdirect.com Customer service is available Monday through Friday 8 a.m. to 5 p.m. Eastern Time. When calling please have your purchase order and/or order number to facilitate locating the original order placed.
Late or missing refunds
If a granted refund has not been received yet, first check you bank account, then contact your credit card company; this process can take some time until the refund is officially posted. If you have done all of this and your refund does not reflect on you account after 72 hours, please contact us at eBlooms Direct.
If the flower purchased was marked as a gift when purchased and shipped directly to you, you’ll receive a replacement or credit for the value of your refund. When you call our customer service department they will determine whether a replacement or refund will be granted.
We have chosen UPS and FedEx as our worldwide shipper. With each order you will be supplied a tracking number that will allow you to track your flowers from the time they leave the farm to it’s delivery arrival at the final destination of your choice.
At the time of delivery there must be someone to sign for your boxes. Our logistic partners allow you to make alternate delivery arrangements if they are notified 24 hours prior its requested delivery date. Refunds will not be given for circumstances resulting from negligence.