Guarantee and Refund Policy
EBlooms Direct guarantees the flowers we deliver. They are selected and graded with pride for “Touch a Life Foundation”. If for any reason you are not satisfied with the product freshness delivered, please notify us immediately to request a possible replacement and/or refund.
Each order is especially packed for you and is shipped directly from our partner farms in Ecuador and Colombia. Therefore there will be times when a 24-hour replacement is not available or possible. Requests for replacements must be received prior to 2:00 p.m. EST in order to have a replacement order sent out. Replacement will only be honored if the flowers arrive in poor condition. We require photographs of the damaged flowers for any replacements or refunds to be honored. All images must be received within 48 hours of receipt of the flowers.
Please call 855-5eBloom with any questions or concerns you might have or email us at sales@eBloomsdirect.com Customer service is available Monday through Friday 8 a.m. to 5 p.m. Eastern Time. When calling please have your purchase order and/or order number to facilitate locating the original order placed.
Late or missing refunds
If a granted refund has not been received yet, first check you bank account, then contact your credit card company; this process can take some time until the refund is officially posted. If you have done all of this and your refund does not reflect on you account after 72 hours, please contact us at eBlooms Direct.
If the flower purchased was marked as a gift when purchased and shipped directly to you, you’ll receive a replacement or credit for the value of your refund. When you call our customer service department they will determine whether a replacement or refund will be granted.
We do not accept returns. Please call our customer service 1-855-5eBloom or email us at firstname.lastname@example.org. If a replacement is granted, eBlooms will cover the shipping costs of the replacement. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We have chosen UPS as our worldwide shipper. With each order you will be supplied a tracking number that will allow you to track your flowers from the time they leave the farm to it’s delivery arrival at the final destination of your choice.