Guarantee and Refund Policy

At E-Blooms Farm Direct, we take pride in the quality and freshness of the flowers we deliver. Because fresh flowers are perishable agricultural products, the following policy applies to all orders.

🌸 Reporting Issues

If for any reason you are not satisfied with the freshness of the flowers delivered, you must notify us within 24 hours of receipt to request review for a possible refund or replacement.

To process any claim, we require clear photographs of the flowers and packaging, along with your order number or purchase order. All images must be received within 48 hours of delivery.

Replacements or refunds will only be considered if the flowers arrive in poor condition and all claim requirements are met.

📦 Mandatory Recipient Requirement (Very Important)

Due to the perishable nature of our products, someone must be present at the time of delivery to receive and sign for the shipment. The assigned recipient is responsible for accepting and signing for the boxes, opening the boxes promptly, and properly hydrating and caring for the flowers.

If no authorized person is available at the time of delivery, the carrier may remove the package and attempt delivery at a later time or the next business day. This may cause delays in the proper processing of the flowers and may affect their condition.

Important: If the original delivery date is Friday and a delivery attempt fails, the next available delivery date may be the following business day (typically Monday).

E-Blooms Farm Direct is not responsible for product deterioration resulting from missed deliveries, absence of a recipient, delayed opening, or improper handling after delivery. Refunds will not be issued for circumstances resulting from customer negligence.

Carrier Delays & Force Majeure

While we work diligently to ensure timely delivery, shipments are handled by third-party carriers (such as UPS, FedEx, or DHL). We do not issue refunds or replacements for delays caused by events beyond our control, including but not limited to severe weather conditions, carrier operational delays, acts of God/force majeure, or transportation disruptions.

If the carrier marks the package as delivered, the order is considered fulfilled.

⏰ Replacement Requests

Each order is packed specifically for you and shipped directly from our farms in Ecuador and Colombia. We do not offer same-day replacements.

Due to the international nature of our shipments, the minimum estimated timeframe to receive an approved replacement is four (4) business days, depending on carrier schedules and destination. Replacement shipments are subject to product availability and delivery timelines are estimates, not guarantees.

If a replacement is granted, E-Blooms Farm Direct will cover the shipping cost of the replacement shipment.