Guarantee and Refund Policy

Free Shipping, Guarantee & Refund Policies

At E-Blooms Farm Direct Inc., we are committed to delivering premium fresh flowers across the United States with transparency and reliability. Please review our combined shipping, guarantee, and refund policies below.

Free Shipping, Guarantee & Refund Policies

At E-Blooms Farm Direct Inc., we are committed to delivering premium fresh flowers across the United States with transparency and reliability. Please review our combined shipping, guarantee, and refund policies below.

🚚 Free Shipping Policy

E-Blooms Farm Direct Inc. offers FREE SHIPPING on all products delivered within the United States, including Alaska and Hawaii.

Orders to Alaska and Hawaii require one additional transit day.

Deliveries are available Tuesday through Friday to the 50 states.

Please allow a minimum of 7 days for order handling and shipping preparation.

📦 Important:

Fresh flowers are perishable. Someone must be available to receive and process the boxes immediately upon delivery.

We strongly recommend scheduling your delivery 2–3 days before your event to allow time for proper hydration and any unforeseen adjustments.

Please follow our Flower Care & Preparation Guide for each flower type to ensure optimal freshness and longevity.

📅 Shipping Schedule

Orders follow our standard farm-to-door workflow. The closest delivery date depends on the day your order is placed. (See shipping schedule table.)

⚠️ Carrier & Transit Disclaimer

All shipments are handled by third-party carriers:

FedEx · UPS · DHL

While we work diligently to ship on time, shipping and delivery dates are estimates and not guaranteed.

Shipments may be delayed due to:

Severe weather

Carrier operational issues

Customs or agricultural inspections

Transportation disruptions

Acts of God / force majeure

Other circumstances beyond our control

Customers are encouraged to monitor tracking directly with the carrier.

If the carrier marks the package as delivered, the order is considered fulfilled.

📦 Mandatory Recipient Requirement (Very Important)

Due to the perishable nature of fresh flowers:

An authorized person must be present at delivery

The recipient must sign, open, and hydrate the flowers promptly

If no one is available:

The carrier may reattempt delivery the next business day

This delay may negatively affect flower condition

Important:
If the original delivery date is Friday and delivery fails, the next attempt may occur on the next business day (typically Monday).

E-Blooms Farm Direct is not responsible for deterioration resulting from:

Missed deliveries

Recipient absence

Delayed opening

Improper post-delivery care

Packages left in inclement weather

Lost or stolen packages after delivery

Refunds will not be issued for customer negligence.

🌸 Freshness Guarantee & Claims

We take pride in the quality and freshness of our flowers.

If you are not satisfied, you must:

✅ Notify us within 24 hours of delivery
✅ Provide clear photos of flowers and packaging
✅ Include your order number or purchase order
✅ Submit all images within 48 hours of delivery

Claims that do not meet these requirements cannot be processed.

Refunds or replacements are considered only if flowers arrive in poor condition and all claim requirements are met.

🔁 Replacement Policy

Each order is packed specifically for you and shipped directly from our farms in Ecuador and Colombia.

We do not offer same-day replacements

Approved replacements require a minimum of four (4) business days to arrive

Replacement timing depends on carrier schedules and destination

Product availability applies

📞 Customer Service

For any questions, claims, or support, please contact:

Phone/Text: +1-786-544-2247
Email: procurement@ebloomsdirect.com

Customer Service Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Eastern Time

Please have your order number available when contacting us.

By placing an order, the customer acknowledges and agrees to all shipping and perishable product conditions.

E-Blooms Farm Direct Inc. offers FREE SHIPPING on all products delivered within the United States, including Alaska and Hawaii.

Orders to Alaska and Hawaii require one additional transit day.

Deliveries are available Tuesday through Friday to the 50 states.

Please allow a minimum of 7 days for order handling and shipping preparation.

📦 Important:

Fresh flowers are perishable. Someone must be available to receive and process the boxes immediately upon delivery.

We strongly recommend scheduling your delivery 2–3 days before your event to allow time for proper hydration and any unforeseen adjustments.

Please follow our Flower Care & Preparation Guide for each flower type to ensure optimal freshness and longevity.

📅 Shipping Schedule

Orders follow our standard farm-to-door workflow. The closest delivery date depends on the day your order is placed. (See shipping schedule table.)

⚠️ Carrier & Transit Disclaimer

All shipments are handled by third-party carriers:

FedEx · UPS · DHL

While we work diligently to ship on time, shipping and delivery dates are estimates and not guaranteed.

Shipments may be delayed due to:

Severe weather

Carrier operational issues

Customs or agricultural inspections

Transportation disruptions

Acts of God / force majeure

Other circumstances beyond our control

Customers are encouraged to monitor tracking directly with the carrier.

If the carrier marks the package as delivered, the order is considered fulfilled.

📦 Mandatory Recipient Requirement (Very Important)

Due to the perishable nature of fresh flowers:

An authorized person must be present at delivery

The recipient must sign, open, and hydrate the flowers promptly

If no one is available:

The carrier may reattempt delivery the next business day

This delay may negatively affect flower condition

Important:
If the original delivery date is Friday and delivery fails, the next attempt may occur on the next business day (typically Monday).

E-Blooms Farm Direct is not responsible for deterioration resulting from:

Missed deliveries

Recipient absence

Delayed opening

Improper post-delivery care

Packages left in inclement weather

Lost or stolen packages after delivery

Refunds will not be issued for customer negligence.

🌸 Freshness Guarantee & Claims

We take pride in the quality and freshness of our flowers.

If you are not satisfied, you must:

✅ Notify us within 24 hours of delivery
✅ Provide clear photos of flowers and packaging
✅ Include your order number or purchase order
✅ Submit all images within 48 hours of delivery

Claims that do not meet these requirements cannot be processed.

Refunds or replacements are considered only if flowers arrive in poor condition and all claim requirements are met.

🔁 Replacement Policy

Each order is packed specifically for you and shipped directly from our farms in Ecuador and Colombia.

We do not offer same-day replacements

Approved replacements require a minimum of four (4) business days to arrive

Replacement timing depends on carrier schedules and destination

Product availability applies

📞 Customer Service

For any questions, claims, or support, please contact:

Phone/Text: +1-786-544-2247
Email: procurement@ebloomsdirect.com

Customer Service Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m. Eastern Time

Please have your order number available when contacting us.

By placing an order, the customer acknowledges and agrees to all shipping and perishable product conditions.