Refund policy

Return & Refund Policy – Eblooms Direct

Due to the perishable nature of fresh flowers, we do not accept returns.

However, at Eblooms Direct, your satisfaction is our priority. If your flowers arrive in poor condition, we offer a full refund or replacement, provided the following conditions are met:

✅ To request a refund or replacement:

  • You must contact us within 24 hours of delivery

  • Submit clear photographs of:

    • The damaged flowers

    • The shipping box

    • The FedEx (or UPS) shipping label showing the tracking number

Requests submitted after 48 hours or without complete photographic evidence will not be eligible for refund or replacement.

Important Notes:

  • We do not issue refunds for delivery issues caused by:

    • Wrong or incomplete addresses

    • Unavailability of the recipient

    • Package refusal

  • Someone must be present to receive the flowers at the delivery address.

  • Replacements are subject to product availability and delivery conditions.

  • Refunds, if approved, will be processed within 10 business days to your original payment method.

European Union Orders:

We do not sell or ship to countries in the European Union, and therefore the 14-day cooling-off period does not apply.

Contact Us:

📧 Email: procurement@ebloomsdirect.com
📞 Phone: +1 786-544-2247
Customer Service Hours: Monday to Friday, 8:00 a.m. – 5:00 p.m. (EST)