Shipping Policy
FREE SHIPPING POLICIES !!!
E-blooms Farm Direct Inc offers Free Shipping in all the products and orders delivered to the United States including Alaska, Hawaii, and Puerto Rico.
For Alaska, Hawaii, and Puerto Rico, we need 1 extra day.
Please have someone available to receive and process the boxes on the delivery date.
We recommend caring for your flowers as soon as possible! Please follow our Flower Care & Preparation guide for each flower type you receive,
to ensure that the quality of the flowers is not affected.
We suggest that you calculate your delivery date at least 2-3 days before your event.
This will give you enough time to make any necessary adjustments in case of any unforeseen circumstances.
Shipments can be delayed due to various reasons and circumstances, in such cases,
shipping and/or delivery dates may be modified. It’s always a good idea to keep track
and stay in touch with the shipping company to get the latest updates on your shipment’s status.
Shipments may be delayed by weather or other unforeseen circumstances resulting in
shipping and/or delivery dates being modified.
E-blooms Farm Direct Inc is not responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather,
UPS or other shipping delays, delays as a result of Customs and Agricultural inspections, or other acts of nature.
Upon receipt of your order, E-Blooms will send an acknowledgement, and process your request.
Although your order will be shipped express, please allow a minimum of 7 days for the handling and shipping process.
Deliveries are available Tuesday through Friday to the 50 states and Puerto Rico. Deliveries are not available on Monday, Saturday, or Sunday.
Holiday schedules may differ from regular shipping schedules.
Returns Policy
EBlooms Direct guarantees the flowers we deliver. They are selected and graded with pride for “Touch a Life Foundation”.
If for any reason you are not satisfied with the product freshness delivered, please notify us immediately to request a possible replacement and/or refund.
Each order is especially packed for you and is shipped directly from our partner farms in Ecuador and Colombia.
Therefore, there will be times when a 24-hour replacement is not available or possible. Replacement will only be honored if the flowers arrive in poor condition.
We require photographs of the damaged flowers for any replacements or refunds to be honored. All images must be received within 48 hours of receipt of the flowers.
Please call 786-749-4338 with any questions or concerns you might have or email us at
procurement@ebloomsdirect.com. Customer service is available Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
When calling, please have your purchase order and/or order number to facilitate locating the original order placed.
Late or missing refunds
If a granted refund has not been received yet, first check your bank account, then contact your credit card company;
this process can take some time until the refund is officially posted. If you have done all of this and your refund does not reflect on your account after 72 hours,
please contact us at eBlooms Direct.
Gifts
If the flower purchased was marked as a gift when purchased and shipped directly to you, you’ll receive a replacement or credit for the value of your refund.
When you call our customer service department, they will determine whether a replacement or refund will be granted.
Shipping
We have chosen UPS and FedEx as our worldwide shipper. With each order, you will be supplied a tracking number that will allow you to track your flowers
from the time they leave the farm to its delivery arrival at the final destination of your choice.
At the time of delivery, there must be someone to sign for your boxes.
Our logistic partners allow you to make alternate delivery arrangements if they are notified 24 hours prior to its requested delivery date.
Refunds will not be given for circumstances resulting from negligence.
