Ruscus

Flower Care – Baby's Breath or Fillers

Our flowers are shipped directly from our farms to your doorstep. Before shipping your flowers, we prepare them for their journey with proper hydration methods. If your flowers appear sleepy and thirsty after their journey it is absolutely NORMAL. Follow these simple steps to ensure your flowers have the proper care.

• When your boxes arrive, it is important that you get your flowers in water as quickly as possible. Open your boxes and remove any protective packaging, such as foam or paper.
• Gather buckets or containers to hold the flowers. Ensure your buckets or containers are very clean. We recommend rinsing them with warm water.
• Fill the containers with at least 4 inches of fresh, cold water. If flower food is available, follow the package directions for adding it to the water.
• Cut any straps and remove flowers from the box. Remove any rubber bands or plastic sleeves securing flower bunches together.
• Remove any foliage that would fall below the waterline. Leaves below the waterline may cause bacteria to form, shortening the life of your flowers.
• Using sharp flower shears or scissors, cut stems diagonally under cool, running water. Cut about an inch off of each stem.
• Immediately after cutting the stem, place the flower in the prepared water.
• Ensure that you have sufficient room in each bucket for the number of stems you will be storing. Do not overcrowd your containers. Overcrowding may damage stems and blooms and affect the blooming process.
• Allow flowers at least 4 hours to hydrate, flowers may take up to 12 hours to properly hydrate. Periodically check the water levels, flowers drink a lot of water when they first arrive and the water may need to be refilled.
• Keep flowers away from direct sunlight, drafts or extreme temperatures. Flowers should be stored in a cool, dry area until ready to use.
• Change water every 24 hours to keep flowers fresh.

Flower-Foliage Food Tip

You can also easily make your own flower food. Follow the steps below and you will give your flowers added shelf life. This homemade flower food mix can be used for all flowers.

• Pour clean fresh water in the container or vase of your choice.
• To prevent the water from developing bacteria, add 1-2 caps of household bleach to the water.
• For its nourishment, add 2 tablespoons of table sugar to the water.
• In addition, 1 tablespoon of lemon or lime juice provides citric acid which also provides nourishment for your blooms.

Free Shipping, Guarantee & Refund Policies

At E-Blooms Farm Direct Inc., we are committed to delivering premium fresh flowers across the United States with transparency and reliability.

🚚 Free Shipping Policy

E-Blooms Farm Direct Inc. offers FREE SHIPPING on all products delivered within the United States, including Alaska and Hawaii. Orders to Alaska and Hawaii require one additional transit day. Deliveries are available Tuesday through Friday. Please allow a minimum of 7 days for handling and shipping.

📅 Shipping Schedule

Orders follow our standard farm-to-door workflow.

⚠️ Carrier & Transit Disclaimer

All shipments are handled by FedEx, UPS, and DHL. Shipping and delivery dates are estimates and not guaranteed. Shipments may be delayed due to weather, carrier issues, customs inspections, or other circumstances beyond our control.

📦 Mandatory Recipient Requirement

An authorized person must be present at delivery to sign, open, and hydrate the flowers promptly. E-Blooms Farm Direct is not responsible for missed deliveries, delayed opening, improper care, or lost/stolen packages. Refunds will not be issued for customer negligence.

🌸 Freshness Guarantee & Claims

If not satisfied: notify us within 24 hours of delivery with clear photos of flowers and packaging, your order number, and all images within 48 hours. Claims not meeting these requirements cannot be processed.

🔁 Replacement Policy

Approved replacements require a minimum of four (4) business days. No same-day replacements available.

📞 Customer Service

Phone/Text: +1-786-544-2247 | Email: procurement@ebloomsdirect.com

Monday – Friday, 8:00 a.m. – 5:00 p.m. Eastern Time. Please have your order number ready.

By placing an order, the customer acknowledges and agrees to all shipping and perishable product conditions.